At Pheran, we are committed to delivering your orders safely and efficiently. Below is our comprehensive shipping policy for both domestic and international customers.

Order Processing:

• Orders are processed within 2-3 business days (Monday to Friday).
•  Custom or tailored orders may take 7-10 business days for processing.
• A confirmation email will be sent once your order has been dispatched.

Domestic Shipping:

• Standard Shipping: Delivery within 5-7 business days after dispatch.
• Express Shipping: Available for an additional charge, delivering within 2-3 business days after dispatch.
• Shipping Costs: There is no courier or delivery charge applicable to your orders. We have free shipping for all orders placed on www.Pheran.co . Calculated at checkout based on your location. In some cases Free shipping on orders over ₹5,000.

International Shipping:

• We ship to select countries globally.
• Delivery Time: Estimated 10-14 business days, depending on customs processing.
• Shipping Costs: Calculated at checkout. International customers are responsible for any customs duties or taxes in their country.

Order Tracking:

• Once shipped, a tracking number will be sent via email or WhatsApp.
• You can track your order on the shipping provider’s website.

Shipping Costs:

• Shipping fees are calculated based on the delivery location and selected shipping method at checkout.

  

Customs and Duties:

• For international orders, any customs fees, duties, or taxes are the customer’s responsibility.

Shipping Delays:

• Shipping times may be delayed due to unforeseen circumstances such as weather conditions or customs delays. We will notify you in the case of any significant delay.

Undeliverable Packages:

• If your package is undeliverable due to incorrect address details provided by the customer, any additional shipping costs will be the customer’s responsibility.

Lost or Damaged Shipments:

• Pheran is not responsible for lost or damaged packages during transit. If your package arrives damaged, please contact us within 48 hours to initiate a claim with the shipping provider.

For further questions regarding shipping, please reach out to us at info@pheran.co or via WhatsApp at +91 97242 17110.